Returns & Exchanges
At Braun Büffel, we stand by the exceptional craftsmanship of our leather goods; if you are not entirely satisfied, you may return or exchange your purchase within 14 days of receipt. Items must be in their original, unused condition with all protective packaging and authenticity cards intact.
Initiate Your Request
Log into your account portal or contact our concierge team to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Securely pack the leather goods in their original dust bag and gift box, ensuring the completed return form is included inside the parcel.
Ship to Boutique
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a complimentary collection.
Inspection & Refund
Once our artisans verify the condition of the returned item, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing