Frequently Asked Questions
Everything you need to know about our leather craftsmanship and services.
What materials are used in Braun Büffel products?
We use only the finest top-grain and full-grain leathers, sourced from premium tanneries to ensure durability, a luxurious feel, and a unique patina that develops over time.
How should I care for my leather goods?
To maintain the longevity of your item, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather conditioner and a soft cloth for cleaning and hydration.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information will be provided via email once your package has been dispatched.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 30 days of delivery, provided the item is in its original, unused condition with all packaging and tags intact.
Do Braun Büffel products come with a warranty?
Every Braun Büffel product is covered by a 12-month limited warranty against manufacturing defects. This does not cover natural wear and tear or damage caused by misuse.
How can I verify the authenticity of my product?
Authentic Braun Büffel products are sold exclusively through our official website, boutiques, and authorized retailers. Each item includes an authenticity card and our signature buffalo logo.